Leverage your Investments in Software Applications
Integrating your communications systems with your business applications, such as CRM and ERP applications, can deliver on the promise of unified communications by tying organizational communications into core business processes.
These innovative solutions help to increase employee productivity, shorten response times, encourage collaboration, and improve customer satisfaction.
The result is a more efficient and profitable enterprise, increasing the return on investment of both the communications platform and the customer's existing business applications.
Business is Fueled by Speed
Application integration helps businesses work smarter by supporting the kind of informed decisions that can vault a company into a higher operational level.
But don't underestimate the power of more efficient work flows.
When agents can save 20 seconds per call placed by using click-to-call, in-bound screen pops relate not just who's calling but why, or all records are entered automatically not haphazardly by hand - the incremental time savings and data capture become a quantifiable financial advantage.