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So far Inline has created 41 blog entries.
23 07, 2018

WITH A MOBILE APP, GROWING BUSINESSES ANSWER EVERY CALL

It’s a slow weekday morning at the local auto dealership, so the junior salesperson steps out to pick up lunch for the office. He’s barely down the road, when a big family with several rambunctious kids steps into the showroom. The senior salesperson is quick to usher them to the back lot, where there are [...]

9 07, 2018

PHONE GREETING BEST PRACTICES: UNDERSTANDING THE BASICS

Today’s phone systems provide you with all the tools you need to automate your call flow and create a positive customer experience. However, it’s up to you to implement the most effective strategy and use your phone system’s features efficiently. If you’re not sure where to get started, you’ve come to the right place. We’ve [...]

25 06, 2018

SMB using big business tools, with Ryan Smith

How small businesses can benefit from the same tools larger enterprises are using to stay competitive When you start looking at what makes a growing business a high-performance business, there are four things that larger, enterprise-grade businesses do that smaller businesses now have access to as well: Mobility Collaboration Improved Customer Experience Business Analytics Click [...]

18 06, 2018

BUSINESSES ARE INVESTING IN TECHNOLOGY TO IMPROVE CUSTOMER EXPERIENCE, BUT MANY ARE STILL FALLING SHORT OF GIVING CUSTOMERS WHAT THEY WANT

OTTAWA June 06, 2018 Mitel Global Benchmark Study Reveals Gap Between Customer Expectations and Reality Two-thirds of respondents say more work is needed to improve the online experience Customer experience (CX) ratings vary by vertical with hospitality the clear leader More than half of respondents think Machine-to-people interactions will improve CX A new Mitel® (Nasdaq: [...]

11 06, 2018

Enterprises Becoming Agile, with Daryl Reva

How large enterprises can become as agile as growing businesses Even with all the advantages large enterprises have in business, inflexibility can hinder your company’s bottom line. But digital transformation is changing that, and large enterprises are in a better position than ever to take advantage of tools that help them be nimble. Click the [...]

21 05, 2018

Hotel Mobile Apps Play Concierge to Millennial Travelers

Hotel Mobile Apps Play Concierge to Millennial Travelers As a generation bitten by the travel bug, Millennials are an attractive target market for the hospitality industry. But as a fully digital and mobile generation, they’re also something of a challenge. Besides having high expectations for seamless, personalized service, Millennials orchestrate every aspect of their lives [...]

7 05, 2018

Frost & Sullivan Names Mitel a Growth Excellence Leader in the UCC Market

Mitel earned Frost & Sullivan's 2017 North American Growth Excellence Leadership Award for its successful organic growth while expanding through UCC mergers and acquisitions. Frost & Sullivan analyzed the unified communications and collaboration (UCC) industry for superiority of products and services, as well as overall customer, purchase, ownership and service experience offered, by conducting detailed [...]

16 04, 2018

MLB Partners with Mitel: San Francisco Giants

Customer Success Video – San Francisco Giants The San Francisco Giants, an eight-time World Series-winning Major League Baseball (MLB) club based out of San Francisco, Calif., host nearly 42,000 fans every game and interact with many more on a daily basis. When it came to handling those interactions, the Giants looked for a high-performance solution [...]