2 04, 2018

MLB Partners with Mitel: Boston Red Sox

Customer Success Video - Boston Red Sox The oldest ballpark in major league baseball uses modern technology with Mitel to streamline their day-to-day operations. Whether a game day or during the offseason, the Red Sox value the flexibility Mitel provides employees to do their jobs so that fans can enjoy a Boston baseball tradition unlike [...]

26 03, 2018

How to Foster More Effective Team Collaboration and Communications

Mobility, the speed of communications, and employee demographics have changed the business landscape. Today’s market environment is always moving, continuously connected, and faster than ever before. Your ability to maintain and increase your competitive advantage in this dynamic environment is determined by how well your organization adapts to the new norm. By leveraging the most advanced Unified [...]

13 03, 2018

Mitel Leads UCaaS Growth

Synergy Research Reports Mitel Leads in UCaaS Subscriber Growth for Q4 2017 Adds More Seats Than the #3, #4 and #5 Competitors Combined OTTAWA, March 13, 2018 (GLOBE NEWSWIRE) Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its lead in unified communications as a service (UCaaS) [...]

12 03, 2018

What is Unified Communications and Collaboration and Why Should I Care?

What does Unified Communications and Collaboration (UCC) mean? Unified Communications and Collaboration bring together multiple forms of communications like voice, video, data services, and software applications into a single environment, improving business processes and making it easier for employees to connect. Unified Communications and Collaboration can include components like: Instant messaging Presence – knowing if a contact [...]

26 02, 2018

10 Reasons Companies are Moving Communications to the Cloud in 2018

There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? [...]

12 02, 2018

The 9 Most Important Call Center Trends to Watch in 2018

We saw a lot of changes to the call center and customer experience landscape in 2017. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and [...]

29 01, 2018

Digital Transformation: Understanding the Digital Imperative

Recognizing Digital Business Drivers Digital business is the application of technology to build new operating models, processes, software and systems by leveraging the convergence of people, business, and things. These advances are creating new product and service opportunities as well as transforming business operations, helping companies generate more revenue, gaining a greater competitive advantage, and [...]

15 01, 2018

The Secret to Digital Transformation Is a Strong Foundation

Digital transformation applies the cloud and other technologies to key business processes, delivering a fast, convenient, and personalized user experience. As you might expect, Unified Communications (UC) vendors are uniquely positioned to drive digital transformation from a platform that integrates voice, video, collaboration, and contact center. How will organizations apply digital transformation to their business communications? [...]

5 01, 2018

Digital Transformation Explained

What is Digital Transformation? Digital transformation is when businesses transform their business around the customer from a digital perspective. Digital business is the application of technology to build new operating models, processes, software, and systems by leveraging the convergence of people, business, and things. Obviously, businesses want happy customers, better processes, and ultimately to sell [...]