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Creating a Better Customer Experience, One Call at a Time

If you make money using the phone, then your phone system needs to be a business enabler – not an inhibitor. Your prospects must be able to reach you in a timely manner. Your customers need to be able to find you - whether you’re at the front desk, in a meeting, or outside the [...]

June 29th, 2017|

10 Ways to Improve Your Customer Satisfaction

Business competition in today’s economy is fierce! What’s more, your customers expect the highest level of customer care. You and your staff need to be reachable, professional, and customer focused all the time – no matter where you are. But is your phone system serving you like you serve your customers? Use this checklist to [...]

June 15th, 2017|

3 Ways Your Phone System Could Enhance Your Control

You’ve realized your current phone system no longer meets your growing business needs. So, you do what any savvy business person does – you research your options. You know you need a phone system that will minimize disruptions and integrate with your current applications. You also want to control how you use, manage, and pay [...]

May 26th, 2017|

Why Your Phone System Should Integrate with Your Applications

It makes sense that the technology you use in your office should enhance your ability to do business. That’s what technology does! Yet, the same technology that helped you to serve your clients better just 5 or 10 years ago, could now be hindering you and your staff. If you’re using an older legacy model, [...]

April 27th, 2017|

4 MAJOR Improvements Your Business Phone System Needs

You might think, “My phone system is working, that’s all that really matters.” But in today’s business environment, that’s simply not true! Thinking all you need is a dial tone could be preventing your business from communicating effectively both internally AND externally. If you’re still using a legacy PBX system, your phones aren’t meeting the [...]

March 27th, 2017|

How Your Phone System Hinders Business Growth

Here’s the good news: Business is booming and you’re ready for growth. That means your employees need to be available anytime, anywhere, and on any device. This requires a business phone system with flexibility, mobility, and scalability. The bad news? Your current phone system can’t meet your needs for employee growth and mobility. Unfortunately, most legacy [...]

February 27th, 2017|

Demystifying The Top 3 Concerns About Cloud Phone Solutions

There are many reasons organizations are turning to Cloud technology It’s flexible, scalable, offers cost savings, and has the mobile features to meet your business and employee demands. But what about your phone system? You may be considering updating your phone system to the cloud but have concerns about security, control, and reliability. The reality [...]

February 20th, 2017|

13 Basic Ways to Boost Security in 2017

Forecasters Name Security a Top Concern  2017 Security Forecasts As technology continues to change at the rate of lightning speed, it’s no surprise cyber security is a growing concern. But according to 2017 technology trend forecasters, security isn’t just an increasing issue – it’s THE issue. Niel Nickolaisen, Chief Technology Officer at O.C. Tanner Co., [...]

February 13th, 2017|

Adjusting IT Focus: How Cloud Can Get IT Back in the Board Room

Many IT directors spend their days fielding various requests from the business staff their teams support: That marketing rep who accidentally deleted a whole series of important files and wants to know if they can be retrieved immediately That operations guy who is constantly streaming the latest viral videos, chewing up large amounts of bandwidth [...]

February 6th, 2017|

How to Empower Collaboration with Cloud

Remember the days when the only way you could empower your team to collaborate was in face-to-face meetings that required time and travel planned far in advance? That brings up not-so-fond memories of securing landlines, delayed flights, flip charts, windowless meeting rooms, and maybe even slide projectors! Of course, now this is an outdated and [...]

February 6th, 2017|