Home / Cloud Contact Center / Dialpad
DIGITAL CUSTOMER ENGAGEMENT
Ai-Powered Digital
Customer Service
Dialpad Ai works for you during customer conversations, so you can provide the best support across every channel.
Manage All Your Channels In One Place
Conversational Ai
No need to spend time and budget training intent - Dialpad Ai determines what customers are after and routes to the right answers or agents.
Monitoring and Analytics
Reveal important trends in your customer experience (CX) and contact center efficiency with end-to-end insights.
APIs
Tailor and customize Dialpad for your organization's needs, and integrate with the tools in your IT stack.
No-Code, Visual Designer
Enable business managers to define task workflow steps. Workflows can be personalized based on status, history, open tickets and more.
Built-In Industry Compliance
Dialpad is compliant with PCI, HIPAA and GDPR guidelines, so your teams can stay focused on providing the best customer experiences.
SELF SERVICE | CHATBOT
Conversational Ai That Works For You
Dialpad's self-service solution makes it easy to provide virtual customer assistance.
More Than Just a Chatbot
Deep Search
Perform lightning fast and highly accurate deep semantic searches, many times faster that typical website search capabilities.
Robotic Process Automation
Access instant process automation that provides clarity during complex interactions and increases the efficiency of data capture forms.
Workflow Orchestration
Create intricate website dialogues to automate more customer interactions. With Dialpad, you can even integrate rich media and video content.
Nonstop Optimization
Our cognitive Ai model is constantly learning and optimizing. With every question, it gets better at searching the right knowledge bases and finding the right answers for your customers.
Journey Discovery
Create guided journeys that are tailored to different types of website visitors. This way, your customers can see information that's relevant to them.
Built-In Analytics
Know how your customers are interacting with your self-service features - and where you might need to refine that experience for them.
AI CSAT
Introducing a New Era of Customer Intelligence
Get Ai-powered CSAT on 100% of calls. Dialpad's Ai Contact Center gives agents one, beautiful workspace to manage every customer conversation.
Game-Changing Ai Features
Automatic Predictive CSAT Insights
Organize CSAT scores by line of business to truly understand customer sentiment.
Agent Performance Reports
Get granular down to the agent. See how remote agents are performing as easily as agents in the office.
Real-Time Reporting
Stop waiting for enough CSAT responses to react. Ai CSAT gives responses seconds after the call.
Real-Time Agent Assist
Assist cards instantly pop up on agents' screens with all the relevant information for certain topics - as soon as specific keywords or phrases are spoken.
SMS Surveys
Strengthen Ai CSAT accuracy by utilizing our SMS survey feature as an additional data input.