Digital transformation applies the cloud and other technologies to key business processes, delivering a fast, convenient, and personalized user experience. As you might expect, Unified Communications (UC) vendors are uniquely positioned to drive digital transformation from a platform that integrates voice, video, collaboration, and contact center.
How will organizations apply digital transformation to their business communications?
Move to the Cloud
Well, moving to the cloud is a key first step, allowing businesses to scale up and layer on new technologies more easily.
We know that omni-channel communications is becoming important, as consumers increasingly expect to move seamlessly between smartphones, tablets, and laptops and be served via chat, voice, or video.
The Internet of Things (IoT) will connect everything in our lives to the Internet, making it possible for devices to communicate with other devices, and for people to communicate with other people, all over a UC network.
Manage the Network
Network performance management is the foundation that ensures businesses can drive full speed ahead with their digital transformation initiatives. That’s because the investment in digital transformation will be compromised if technologies designed to improve business communications and collaboration are not available or perform badly.
Network Performance Management actively monitors every corner of the network and alerts IT to anomalies and problems. For the CIO, this delivers validation of ROI for digital transformation initiatives while giving frontline IT personnel valuable insight into performance analytics. This can prevent the types of performance problems that can come with rapid growth while simplifying capacity planning and site qualification.
An actively managed network is a healthy network, capable of absorbing additional stress without a decline in performance.
Make the Simple Transition
The transition from traditional premises-based UC to a cloud-hosted business communications solution provides an excellent example of this. Growth in cloud-hosted UC is driven by its lower-cost opex model, and the flexible, scalable platform it delivers for digital transformation. Cloud-hosted networks create simplicity for users.
Like a house, the technology deployed on a UC network is only as strong as the foundation you’ve built with a well-managed infrastructure.
Source: Mitel Blog; a version of this post by Martello Technologies originally appeared on NoJitter. > by Martello Technologies Nov 8, 2017