Mobility, the speed of communications, and employee demographics have changed the business landscape. Today’s market environment is always moving, continuously connected, and faster than ever before. Your ability to maintain and increase your competitive advantage in this dynamic environment is determined by how well your organization adapts to the new norm. By leveraging the most advanced Unified [...]
What does Unified Communications and Collaboration (UCC) mean? Unified Communications and Collaboration bring together multiple forms of communications like voice, video, data services, and software applications into a single environment, improving business processes and making it easier for employees to connect. Unified Communications and Collaboration can include components like: Instant messaging Presence – knowing if a contact [...]
There’s lots of buzz around the cloud these days and cloud communications is no exception. But buzz isn’t always an indicator of a business case for technology purchases. Smart businesses are asking what’s driving the rush to the cloud—and they’re getting solid answers. So why are so many businesses moving communications to the cloud today? [...]
We saw a lot of changes to the call center and customer experience landscape in 2017. Cloud communications and virtual agents were on the forefront of everyone’s minds, and social media was more important than ever. 2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and [...]
Recognizing Digital Business Drivers Digital business is the application of technology to build new operating models, processes, software and systems by leveraging the convergence of people, business, and things. These advances are creating new product and service opportunities as well as transforming business operations, helping companies generate more revenue, gaining a greater competitive advantage, and [...]
Digital transformation applies the cloud and other technologies to key business processes, delivering a fast, convenient, and personalized user experience. As you might expect, Unified Communications (UC) vendors are uniquely positioned to drive digital transformation from a platform that integrates voice, video, collaboration, and contact center. How will organizations apply digital transformation to their business communications? [...]
What is Digital Transformation? Digital transformation is when businesses transform their business around the customer from a digital perspective. Digital business is the application of technology to build new operating models, processes, software, and systems by leveraging the convergence of people, business, and things. Obviously, businesses want happy customers, better processes, and ultimately to sell [...]
We’re hearing about big data for a reason: Many organizations believe it will be transformative for their business. In a survey last year, IDG found that 78 percent of IT decision-makers “agree or strongly agree that the collection and analysis of big data has the potential to fundamentally change the way their company does business [...]
Technology is changing rapidly. But, when it comes to Unified Communications and Collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run. No matter what tomorrow brings, here are six steps to follow to make the most of your UCC investment and ensure a better path forward [...]
This is an important time for our unified communications customers and the connections you make every day. The combination of Mitel & ShoreTel offers more opportunities and greater possibilities. We're powering connections that are brilliantly simple, together. Watch this video to find out why we’re stronger together.
